📦 Shipping Policy – Gotchu.co.za

Thank you for shopping with us! This Shipping Policy explains how and when your order will be delivered, including processing times, shipping options, and important information about delivery charges.

---

🚚 Processing Time

• Orders are processed within 1–2 business days.

• Orders are not processed or shipped on weekends or public holidays.

• Orders placed after 2 PM will be processed the next business day.

---

🌍 Shipping Options & Timeframes

We ship within South Africa only, using trusted courier partners via Bobgo integration.

Delivery options and final rates are displayed at checkout based on your location and package weight.

---

💰 Shipping Rates and Surcharges

• Shipping costs are automatically calculated at checkout using our Bobgo integration.

• High-risk areas may incur an additional R60 surcharge.

• Very rural areas may have an R100 levy.

• Any surcharges will be included in the final shipping cost at checkout, so there are no hidden fees.

---

📍 Shipping Address Accuracy

• Please ensure that your shipping address is accurate and complete.

• Gotchu.co.za is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

---

📦 Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email.

• You can track your delivery in real-time using the courier link provided.

---

💥 Delivery Delays

While we work to meet estimated delivery times, delays can occur due to:

• Courier operational issues

• Weather or natural disruptions

• Peak seasons or public holidays

We will do our best to keep you updated in the event of a delay.

---

❌ Non-Deliverable Areas

• We do not ship to PO Boxes.

• If your address is outside our courier network, we will contact you to make alternative arrangements or provide a refund.

---

📞 Need Help?

For shipping or delivery queries, contact us:

• Email: hello@gotchu.co.za

• Phone: 087 163 4791